Your Visit to PMJ, Explained

Your visit starts with a simple question: your phone number. Your sales representative types it in, and one of two things happens:

1. 1
   You have visited before — your profile appears, the rep can see when you last visited, and your saved wishlist is ready to pick up where you left off.
2. 2
   It is your first visit — the rep registers you in under a minute: name, phone number, and a few optional details like your birthday and address (helpful for anniversary reminders and deliveries).
3. 3
   Either way, the rep checks you in. From that moment, everything they show you, quote you or save for you is attached to your profile — not lost on a scrap of paper.

Our full catalogue — over a hundred thousand pieces across our stores — is on your rep’s screen. Tell them roughly what you are looking for and they can narrow it instantly:

For every piece you can see clear photos, the exact gold weight, and a full stone-by-stone breakdown — which diamonds and stones it carries, their carat weight and count. If you saw something on our Instagram or Facebook, ask — pieces featured on social media have their own section the rep can pull up.

Jewellery prices move with the metal market, so we never quote from memory. When you like a piece, your rep opens a live price estimate built from:

1. 1
   Today’s official metal rate for the piece’s purity — updated every day, the same rate for every customer.
2. 2
   The piece’s exact weights — gold value, making charges and wastage are calculated from the actual net weight, not estimates.
3. 3
   Every stone, individually — each diamond and coloured stone is priced by its carat weight, and you can see each line.
4. 4
   Taxes, transparently — in India, 3% GST is shown as its own line; in our US store, customs duty and sales tax are itemised the same way. The final figure is the final figure.

Once you are happy with a quote, you do not have to photograph the screen:

1. 1
   The rep prints a neat estimate slip — the piece, its code, weights, the full price breakdown and the date. You can ask for it with or without the detailed rate column.
2. 2
   Or (and) they send the estimate as a PDF to your WhatsApp — handy for discussing at home or comparing later.

See something you love but want to think about? Ask the rep to add it to your wishlist:

1. 1
   A tap of the heart (or a quick scan of the piece’s tag) saves it to your profile — organised by the date you picked it.
2. 2
   It stays there across visits. Come back in three months, give your phone number, and everything you shortlisted is waiting.
3. 3
   Want to browse at home? The rep can send your whole wishlist as a PDF on WhatsApp — photos, codes and prices included — perfect for family discussions before a big purchase.

We keep only what helps us serve you better, and here is exactly what that is: